FAQ | Merchant Services & Business Accounts

Q. How can I get a review removed?

A. Judy’s Book does not edit or remove reviews. Judy’s Book is a consumer-opinion site that exists to publish people’s opinions – the good, the bad, and everything in between, so we do not censor content. Fortunately, our research shows that potential customers who read these reviews are pretty smart: they understand that people’s opinions are just that – opinions – and they take them with a grain of salt. And, just like you, they take a lot of other factors into consideration when looking for a business to patronize: its location, products/services offered, prices, and overall reputation.

However, we also take our Terms of Use very seriously. If you believe that a review violates our Terms of Use, please report it by clicking the Report a problem or Report abuse link beside the offending review.

If you are still concerned with how reviews impact your business, did you know that you have some options for managing your Judy’s Book profile, including responding to reviewers? Judy’s Book Silver Business Accounts offer some great options for customizing your Judy’s Book listing. Check them out now: http://www.judysbook.com/biz.

Q. What happened to my order for a Judy’s Book Business Account?

A. In general, it takes us 1 to 3 business days to process orders, so if it hasn’t been at least 3 business days from the date that your order was submitted, it’s likely that we haven’t had a chance to complete it yet. Thanks for your patience. Once your order is processed, you’ll receive a welcome email from us, which includes a request to verify your business information for your new listing.

If more than 3 business days have passed since you submitted your order for a Judy’s Book Business Account, please check the email address associated with your PayPal account. Welcome emails for the Business Account orders are sent from bizsup@judysbookteam.com; sometimes these emails are filtered to the Junk folder. For the future, please ensure that you are able to receive email from bizsup@judysbookteam.com.

If you haven’t received the email confirmation and are concerned that your order wasn’t processed, please email us at bizsup@judysbookteam.com and we will get on it right away.

Q. Why isn’t my Judy’s Book user account allow me to modify my Judy’s Book Business profile?

A. For security reasons, you cannot use a general user account to modify your business profile.

If you would like to customize your business listing, you can sign up for one of our Judy’s Book Business Accounts, and have your basic business information updated:

  • Business name
  • Business address
  • Business phone number
  • Payment types accepted (e.g. credit cards, cash, etc.)
  • Business hours of operation
  • Type of business (e.g. restaurant, plumbing services, accounting services)

Silver, Gold and Platinum accounts give you access to even more customization tools, along with more visibility for your listing.

Check out the business account options at http://www.judysbook.com/biz, or contact us at advertising@judysbookteam.com.

Q. How do I update my business information on my Judy’s Book Business profile?

A. If you have a Judy’s Book Business Account, please contact your Judy’s Book Business Account Customer Support representative using the information provided in your welcome e-mail. We will update your information as soon as possible.

If you don’t have a Judy’s Book Business Account, please email us at info@judysbookteam.com. Please be sure to include the following:

  • A link to the business listing page on Judy’s Book
  • The name of the business
  • Details about which portions of the business listing are outdated, such as the following:
    • Business Name
    • Address
    • Contact information
    • Categories
    • Web site

Once we have this information, we will address the request as soon as possible.

Q. How do I add my business to Judy’s Book?

A. To get started, go to http://www.judysbook.com/biz

We have three plans customized for different types and stages of businesses, you can add your business to Judy’s Book and customize your listing with information about your business.

If you have any questions about the Judy’s Book Business Accounts, please contact us at advertising@judysbookteam.com. We look forward to working with you!

Q. Judy’s Book has two listings for my business. How do I get one removed?

A. Email us at info@judysbookteam.com. We will merge your listings so that only one appears on the site.

Q. My business has a new owner. How do I reflect that on Judy’s Book?

A. Email us at info@judysbookteam.com with the following info:

  1. A link to your business listing on Judy’s Book.
  2. The date when the business ownership changed (month and year). We’ll also make a note on your business listing so that when Judy’s Book users read the older reviews, they’ll know that they don’t apply to the new ownership.

Did you know that you can sign up for our merchant services and get access to a rich set of tools to manage your Judy’s Book profile, such as enhanced content options, interacting with potential customers, and more? Go to http://www.judysbok.com/biz.

We wish you all the best with your business and would love to partner with you to help bring in more business.

Q. My business has closed. How do I take it off Judy’s Book?

A. If a business closes, we can de-activate the Judy’s Book listing for it. But first we’ll need the link to the current business profile on Judy’s Book. Please include that in an email request to bizsup@judysbook.com.

Thanks for helping us keep Judy’s Book up-to-date!

7 thoughts on “FAQ | Merchant Services & Business Accounts

    1. A&A Mold and Allergy Inspections

      It looks like the Basic plan ($49.95/mo.) is the only way to update business listings now. =( It used to be free to list and update.

      Reply
      1. judysbookblog

        Not True, it’s still free for consumers to list a business or place on Judy’s Book by going through the process of writing a review on it. The listing will contain basic information like Name, Address, Phone, Web URL, and allow users to write/read reviews. If you are an owner that needs to correct this basic info you can do so by e-mailing: info@judysbookteam.com

        Thanks!

  1. J.S.

    I do not understand why I am getting reviews for a Franchise establishment and when looking up the person that made the review it isnt anyone enrolled as a student, parent or guardian. And unless I check daily I am not notified of any negative or positive posts. I have proof that some reviews are not accurate at all and I have no ability to remove the posts and I refuse to battle the boards.

    Reply
  2. Bennie

    Excellent website. Loots of helpful info here.
    I’m sending it to several friends ans additionally sharing in delicious.

    And obviously, thanks to yoir sweat!

    Reply

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